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Legal Policy
New York Bay
Remittance “NYBR”, a trade name of Trans-Fast Remittance, LLC is a licensed
money transmitter regulated by the New York
State Banking Department. Unresolved consumer complaints may be mailed to the
NY State banking department or to NYBR at:
New York
State Banking Department
Consumer Services Division
1 State Street
New York, NY 10006
Tel: (212)709-1673
New York Bay Remittance
61 Broadway, Suite 1050
New York, NY 10006
Tel: 800.937.3648 or 212.344.5574
Fax: 800.711.0790 or 212.344.5581
Email: nybr@nybayremit.com
NYBR is
licensed to provide money remittance services in the following states:
Alabama,
Alaska, Connecticut, Delaware, Washington DC, Florida, Georgia, Illinois,
Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Missouri,
Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania,
Rhode Island, South Carolina, Texas, Utah, Virginia, Wisconsin.
The Commissioner of Financial Regulation for the State of Maryland will accept
all questions or complaints from Maryland residents regarding NYBR at:
500 North Calvert Street
Room 402
Baltimore, Maryland 21202
Tel: 888.784.0136
NYBR is licensed as a money transmitter by the
Banking Department of Texas.
Complaints concerning currency exchange, transportation or transmission should
contact the Texas Department of Banking at:
2601 N. Lamar Blvd.
Suite 300
Austin, Texas 78705-4294
Tel: 877.276.5554
Fax: 512.475.1313
E-mail: consumer.complaints@banking.state.tx.us
NYBR internet services are not available to North Carolina and/or West Virginia
residents.
TRANSFERS: WIRES AND
FOREIGN DRAFTS
All transfers and payments of funds will be made in
accordance with law by New York Bay Remittance (NYBR), a trade name of
Trans-Fast Remittance, LLC. This transfer may be effected through independent
paying agents such as foreign exchange houses, banks or communication companies
which are unrelated and independent of NYBR. NYBR will not be liable nor
responsible for any delays in the transfer of funds resulting from inadequate,
incomplete or inaccurate information furnished to NYBR by you nor caused by the
unavailability of the recipient to receive or accept said funds at the location
designated by you on the receipt. (Collectively herein referred to as Buyer’s
Fault.)
REFUND POLICY
After 90 days claims and complaints will be accepted at our
option. In all situations where the failure to deliver funds was due to Buyer’s
Fault and not through any fault of NYBR, you will be entitled to a refund within
two weeks after NYBR has exhausted all reasonable efforts to locate the
recipient. The amount of said refund will be an amount which is lower of (a)
the purchase price in US Dollars of the foreign currency at the time your
purchase-price in US Dollars of the foreign currency at the time your purchase
was placed with NYBR or (b) the amount in US Dollars received by NYBR in the
conversion of the foreign currency on the date of refund as determined by the
then existing rate of exchange. You will not be entitled to any refunds of NYBR
fees and charges. In those situations where NYBR is unable to effect the
transfer of funds due to no fault of yours or recipient, you will be entitled to
receive an immediate full refund of the funds deposited by you with NYBR
including any fees and charges advanced by you.
STOP PAYMENT POLICY
If you request NYBR to
stop payment of the transfer, NYBR will make all reasonable attempts to do so
but cannot guarantee nor be responsible if the transfer has been or is
completed. If NYBR is successful in stopping the transfer of funds you will be
entitled to a refund determined as follows:
·
If funds
were converted into foreign currency prior to your request to stop the transfer
and said funds were not delivered to the recipient, the refund will be made to
you in US Dollars received by NYBR in the conversion of the foreign currency on
the date of refund as determined by the then rate of exchange.
·
If funds
were not converted into the foreign currency prior to your request to stop the
transfer and said funds were not delivered to the recipient, a refund of the
purchase price in US Dollars of the foreign currency at the time your order was
placed with NYBR will be made.
When
you request stop payment of any transfer you will not be entitled to any refund
of NYBR fees and charges. In no event shall NYBR be liable in any manner
for any special or consequential damages arising out of a transaction.
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